Frequently Asked Questions

Frequently Asked Questions (FAQs)

Are your brand name fragrances and perfumes authentic?

Yes. They are 100% genuine and not duplicated. All the products on LookSmell.com are 100% original brand names, sealed and in their original packages, unless otherwise stated. We only carry genuine brand name perfumes, colognes and beauty products.

Look & Smell was established to offer customers the same high quality brand name fragrances, perfumes, colognes, beauty and personal care products at a very competitive pricing without quality compromise.

Are my personal information safe on your website?

We do not take the protection of your sensitive information lightly. All your personal information is protected by our data and website security programs, all transactions are forcefully made via Secure Sockets Layer (SSL) or TLS digital certificates to secure and encrypt data trusted by all popular web browsers. We fully encrypts and protects all your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.

What shipping method do you use to ship orders?

The shipping method and options of your order depends on your location, order type and quantity. order in U.S. will be shipped via UPS, FedEx, DHL, or U.S. Postal Service Priority Mail. Shipping cost is automatically calculated at checkout.

Standard Ground U.S. Shipping will take 2-5 business days

Express U.S. Shipping (2-3 business days guaranteed)
Excluding weekends. Not available to PO boxes.
1 Business Day Shipping (1 business day guaranteed)
Order by 12pm EST (Shipping Cutoff Time) for delivery next business day.
Excluding weekends. Not available to PO boxes.

International Orders:

Shipping costs range depending on your location. Orders typically take 4-15 business days.

Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Regrettably, we have no control over these charges.

Canadian Shipping, Special notice:

Canadian orders delivered via Landmark Global with full tracking information.
Please allow 2-7 business days for delivery.
To ensure that your order is safely and timely delivered, we use UPS
Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.

Delivery Time:

Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.

DOT restrictions on air shipping:

Restricted items include: Aerosol-type products, pressurized spray cans, such as: hairspray and shaving cream.

In compliance with DOT rules restricted items require ground-only delivery.

We does not ship DOT-restricted items to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO or International addresses.

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